"Extremely competent. And yes, usually. Although not necessarily right away. She's very good at the long game." She can tell he wants to know what she's like, so she decides to give him detail. "When I first met Sherlock, he was in really bad shape. He had hit rock bottom with his heroin addiction, and even when he was out of rehab and working with me, he was still...broken. It took a while for him to open up to me enough to tell me that what sent him into that destructive spiral was the murder of a woman he loved named Irene."